Responsible for the daily supervision of all aspects of the outlet, and promoting excellent standards for customer service and satisfaction.

Pearl River Resort Associates are required, on a continual basis to…

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

• Maintains appropriate staffing levels in the outlet, by assisting with interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Associates, as needed.
• Provides customer-service-related assistance in the outlet such as assisting customers with selection and/or purchase, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
• Ensures that the work areas are neat, clean, and well stocked with supplies.
• Utilizing effective communication skills creatively resolves problems in the outlet.
• Responds to special requests of customers, as well as customer complaints and inquiries in a calm, prompt, courteous manner.
• Assists in ordering and maintaining appropriate stock. Oversee the stocking and straightening of the assigned locations or store on a daily basis, including the re-stocking of merchandise from storage areas to the sales floor.  Ensure that all merchandise and product utilized in the outlet has been received, ticketed, and displayed neatly, accurately and securely.
• Ensures a maximum level of customer service and satisfaction in the outlet is achieved and maintained.
• Listen to, investigate and resolve any problems (internal or external), issues, complaints or discrepancies in a prompt and courteous manner. Ensure that any applicable information is forwarded on the other management team members.  
• Plan, prepare for, train and participate in the monthly retail inventories.
• Inspects merchandise, to ensure it is correctly priced and displayed.
• Insure damages and transfers are processed weekly in the Stratton Warren System.
• Adheres to established cash control policies and procedures of the company. Investigate any cash variations or discrepancies and report the findings to the management..
• Held accountable, to a high degree, for the thoroughness and accuracy of departmental records, reports and miscellaneous correspondence under their control. Ensure the accuracy of paper work completed by associates in the shop, including the filling out and completion of comps and transfer of merchandise.
• Leads by setting a positive example to all associates.
• Responsible for maintaining a consistent, regular attendance record.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES:    

Directly supervises Associates in the outlet on assigned shift. 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

21 years of age or above.

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required.  A minimum of two (2) years of previous retail experience is required. 

SPECIAL QUALIFICATIONS:

Must possess excellent communication, organizational, and analytical skills. 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of guests or Associates of company.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

TESTING:

Must score at least 85% or better on a Basic Math test. Must take the required testing identified for this position.  (Testing must be completed within 5 business days of applying for the position.  If you questions regarding testing scores please call the Employment Center at 601-663-0131).

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

At times, the Associate is required to lift merchandise in storage, for the purpose of organization, and transfer from storage to storeroom. If circumstances request, the Associate will have to assist and supervise the transfer of merchandise in storage for various reasons from one place to another.  Essential responsibilities include physical ability such as lift or maneuver at least fifty (50) pounds, and standing/walking 100% of the shift.  Must be able to bend, stoop, kneel, climb, reach, twist, and grip throughout shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.