Pearl River Resort

  • TELEMARKETING CASINO EXECUTIVE

    Job Locations US-MS-CRDE - Choctaw
    Requisition ID
    2018-2935
    Pay Rate
    TBD
    Division
    100-Marketing
    Department
    1106-PREMIUM GAMING
    Employment Status
    Full-Time
  • Overview

    Responsible for developing strategic approaches to increasing revenues from new, existing and inactive players. Also identifying new VIP Guests, promoting VIP Guest relations and analyzing individual players and their play in order to maximize the Resort’s profitability.

     

    Pearl River Resort Associates are required, on a continual basis to…

     

    Adhere to any and all company and departmental policies, practices and procedures.

     

    Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

                   

    Maintain a professional departmental, company and community reputation.

    Responsibilities

    • Adhere to, standard operating procedures (SOP’s) and policies and procedures
    • Identify and capture new/inactive VIP level players to the property.
    • Build relationships to maintain and advance respective VIP Player base while sustaining current base.
    • Communicate with key player segments through phone calls, letters, and emails to build relationships, and to drive business and promote player events.
    • Make comp decisions and maintain comp controls within established criteria and guidelines.
    • Be a problem solver and Marketing Leader on the casino floor.
    • Serve as a liaison between the VIP players and the casino, while helping yield manage all VIP player functions.
    • Maximize customer recovery by ensuring effective communication and escalation of all customer issues or disputes.
    • Maximize the positive experience for our guests by developing effective relationships with personnel across department lines, i.e. Security, Food & Beverage, Cage, Gaming, and Facility Services.
    • Work closely with Casino Hosts to maintain tier players.
    • Support and execute communication efforts to designated guests including direct mail, telemarketing, e-mail, and internal functions.
    • Maintain discretion in communication to or about guests and player accounts or circumstances.
    • Ensures promotions are effectively communicated to targeted guests.
    • Evaluate guest’s casino activities to determine complimentary items.
    • Work under time constraints, understand and meet deadlines consistently.
    • Arrange additional requirements for guests, as needed – i.e. accommodation, transportation, travel, restaurant bookings, etc.
    • Maximize visitation and revenue for Pearl River Resort by identifying and supporting opportunities to build business relationships with high volume guests.
    • Compiles guest feedback, and informs management of findings on a regular basis.
    • Maintains the highest degree of confidentiality.
    • Responsible for maintaining a consistent, regular attendance record. 

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      

    AGE and GAMING:

    21 years of age or above.

    Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

    EDUCATION and/or EXPERIENCE:

    Bachelor’s degree is required. Sales and/or Marketing background is required.

    SPECIAL QUALIFICATIONS:

    Must possess very strong written and oral communication skills. Must possess proficient computer skills (PC) and a working knowledge of Microsoft Word, Excel, and selected casino management systems and a working knowledge of LMS is preferred.

    LANGUAGE SKILLS:

    Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees and one on one.

    MATHEMATICAL SKILLS:

    Ability to work with mathematical concepts such as probability and statistical inference.

    REASONING ABILITY:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

     

    Essential physical abilities are sit for long period of time up to 100% of assigned shift. Bending, stooping, climbing, reaching, kneeling, pulling and pushing may be required throughout the assigned shift. Must be able to lift and maneuver at least thirty (30) lbs. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.

     

    Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.

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