Pearl River Resort

  • PLAYER'S CLUB REPRESENTATIVE

    Job Locations US-MS-CRDE - Choctaw
    Requisition ID
    2018-2554
    Pay Rate
    10.00
    Division
    100-Marketing
    Department
    1125-PLAYER'S CLUB
    Employment Status
    On Call
  • Overview

    Responsible for assisting guests with Player’s Club transactions within the department, maintaining accuracy throughout all phases of the process.

     

    Pearl River Resort Associates are required, on a continual basis to…

     

    Adhere to any and all company and departmental policies, practices and procedures.

     

    Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

            

    Maintain a professional departmental, company and community reputation.

    Responsibilities

    • Provide friendly and outgoing, guest service with all guests in an effort to exceed their expectations.
    • Greet the guest with the utmost hospitality by promoting positive guest service through prompt, courteous and efficient service.
    • Assist guests with departmental transactions following all gaming regulations, Resort and departmental policies, and procedures.
    • Assist other associates, as needed, with Player’s Club related duties.
    • Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
    • Enroll new guest by keying profile information into the Synkros system.
    • Provide guest information as to the use and benefits of the Player’s Club cards. Answer questions pertaining to ratings, promotions, complimentary, and special events.
    • Must have working knowledge of general Player’s Club procedures, policies, and Title 31 regulations and be able to implement these regulations in his/her capacity.
    • Assist in greeting and welcoming Guests associated with Motor Coaches and Charters. Distribute bus packages to qualified patrons arriving via buses.
    • Verify all insurance policies with their respective bus company.
    • Work closely with and communicate as necessary with all departments to assure flow of accurate information.
    • Ensure manifests, rooms, and changes are implemented working with the Hotel department on the day of arrival.
    • Ensure all manifest are enrolled in the specified groups, and all Guest data is entered into the database correctly.
    • Accurately complete a variety of logs and forms.
    • Assist in the successful promotion of special events, slot tournaments, and slot promotions.
    • Issue redemption’s/script on player’s gaming activity, as per established point/comp structure.
    • Check for Direct Mail Coupon and Drawing Tickets.
    • Leads by setting a positive example to all Associates.
    • Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports.
    • Maintains the highest degree of confidentiality.
    • Responsible for maintaining a consistent, regular attendance record.

                                                

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

               AGE and GAMING:

    21 years of age or above.

    Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

    EDUCATION and/or EXPERIENCE:

    High School diploma or GED is required.

    TESTING:

    Data Entry test with a minimum score of 3000 KPH is required. Must take the required testing identified for this position. (Testing must be completed in a timely manner in order to be considered for this position.  Please contact the PRR Employment Center at 601-663-0131 for questions regarding testing center hours.  You will have 5 business days from the date you apply to complete required testing).

    SPECIAL QUALIFICATIONS:

    Must possess excellent communication, organizational, and analytical skills.

    LANGUAGE SKILLS:

    Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information in one-on-one and small group situations.

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as     probability and statistical inference.

    REASONING ABILITY:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

     

    Essential responsibilities include moderate physical ability such as lift or maneuver at least forty (40) pounds, and stand, sit, and walk for at least 100% of assigned shift. Bending, kneeling, stooping, pushing, climb, reach, twist and pulling required.

     

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

     

    The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.

    Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.

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