Pearl River Resort

CONVENTION SVC'S COORDINATOR

US-MS-CRDE - Choctaw
Requisition ID
2017-2324
Pay Rate
10.10
Division
200-Admin
Department
2831-SALES
Employment Status
Full-Time

Overview

Promote travel to the property through designing, developing, planning and implementing promotions and programs marketed through travel agents, special interest groups, hotels and retail partnerships.

               

Pearl River Resort Associates are required, on a continual basis to…

 

Adhere to any and all company and departmental policies, practices and procedures.

 

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

        

Maintain a professional departmental, company and community reputation.

Responsibilities

  • Coordinates and manages all scheduling of shuttle services. Shuttle services would include shuttling to and from various pickup points.
  • Responsible for making sure that all transportation arrangements are carried out in a professional manner, so that the guest will enjoy their trip to the Casino.
  • Ordering party buses, communicating all details of specific orders, assisting groups in promoting their tours and making post-tour contact to solicit customer response to the casino. This is done through mailing out-group survey forms to the coordinator of each group after the group has completed its tour to the casino.
  • Coordinate all aspects of group bookings, including reservations, hotel communication, deposits, full payments, adjustments, refunds, and follow-up tracking and reporting.
  • Mail group request confirmations, collect deposits, and handle all routing group communication.
  • Coordinate all aspects of reserving hotel rooms for individual customers, when required.
  • Manage and maintain database for group customer information.
  • Maintain a log of all calls for information and/or bus reservations.
  • Generate all inter-departmental and external correspondence, relating to specific property/activity or any special needs associated with group room business or catering. This includes but not limited to: special billing procedures, VIP reservations, transportation, shipping & receiving needs, dietary restrictions, amenity requests, engineering and maintenance, security issues, golf package information, area attractions and emergency care information.
  • Accurately draft, submit and distribute all needed Banquet Event Orders (BEO’s) according to the timeliness and scheduling needs of the facility. Actively participate in informative meetings detailing all Banquet Event Orders (BEO’s) with associated departments.
  • Conduct a pre-convention meeting (pre-con) with meeting planner and appropriate department heads when size and/ or extent of group requires. Write and distribute the group prospectus (resumes) ten (10) days out from group’s arrival.
  • Establish and assure accurate client billing in accordance with the property Accounting Department policies and procedures, prior to all events. Review all invoices before they are sent to a client for collection. Insure immediate correction and reconciliation of any billing mistakes.
  • Ensure compliance with all policies and procedures.
  • Give property tour with prospective clients, as required.
  • Effectively manage and coordinate all group sales FAM Tours as instructed by management.
  • Must be able to maintain appropriate Gaming License.
  • Responsible for maintaining a consistent, regular attendance record.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

AGE and GAMING:

21 years of age or above.

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required. Must have a minimum of three (3) to five (5) years of previous experience in a full service hotel operations, in Convention Services, Food and Beverage or Hotel Front Office.

SPECIAL QUALIFICATIONS:

Must possess excellent communication skills, and a clear speaking voice. Must possess the ability to attend to many items and details simultaneously, with accuracy. Computer skills and knowledge in windows based programs. Delphi or Daylight program experience is preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

REASONING ABILITY:

Ability to apply commonsense reasoning to a variety of situations.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

 

Essential responsibilities include moderate physical ability such as sitting for extended periods of times in excess of four hours. Extensive bending, stooping and stretching of arms during assigned shift. Use of computer and possible eye strain throughout assigned shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

 

The noise level in the work environment is usually moderate to loud. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.

 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.

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