Pearl River Resort

ASSOCIATE RELATIONS COORDINATOR

US-MS-CRDE - Choctaw
Requisition ID
2017-2213
Pay Rate
16.00
Division
200-Admin
Department
2820-HUMAN RESOURCES
Employment Status
Full-Time

Overview

Assists management in the development, implementation and maintenance of programs that will support the company’s ongoing commitment to our associates. Provide guidance and recommendations for problem resolution and work collaboratively with the associate team to ensure a harmonious work environment.

Pearl River Resort Associates are required, on a continual basis to…

 

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

        

Maintain a professional departmental, company and community reputation.

Responsibilities

  • Provides guidance and counseling for the Associates and management staff members on the values and mission utilized by the Resort, as well as on policies, procedures and employment law.
  • Act as a liaison between the Associates and the Resort’s management.
  • Listens to Associate complaints, issues and concerns.
  • Conduct and document Associate Relations investigations.
  • Assist, lead and provide guidance to the management staff on conducting proper internal investigations
  • Assist in determining what appropriate disciplinary actions should be taken.
  • Coordinate and facilitate the Review Committee appeals and complaints processes for all applicable issues.
  • Conduct exit interviews.
  • Representative of Pearl River Resort in formal hearings associated with HR issues, such as MDES appeals.
  • Maintaining a high degree of confidentiality.
  • Must follow all departmental and Resort policies and procedures.
  • Limited travel may be required in fulfilling job responsibilities.
  • Lead by setting a positive example to all employees.
  • Maintains the highest degree of confidentiality.
  • Responsible for maintaining a consistent, regular attendance record.

                                               

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

               

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

 

EDUCATION and/or EXPERIENCE:

High School diploma or GED required; Bachelor’s degree from a four year accredited college or university in Counseling or a related field is preferred. Two (2) years of Human Resources experience is required; or equivalent combination of education and experience may be considered and accepted.

          TESTING:

Must score a minimum of 35 WPM, with an accuracy rating of 85% or better on the Keyboarding test and achieve a score of 70% or better within 20 minutes on the Excel test. Must take the required testing identified for this position.

SPECIAL QUALIFICATIONS:

Must have a thorough understanding of Microsoft Office Suite. Knowledge of HRIS software preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other associates of the organization.                       

REASONING ABILITY:

Ability to apply define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of information and deal with several abstract and concrete variables.

           

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the associate to successfully perform the essential functions of this job.

              

Essential physical abilities are walk or stand for 50% of assigned shift, must be able to sit for extended periods of time, bending stooping, kneeling, pushing, and pulling may be required throughout shift. Must be able to lift and maneuver at least forty (40) lbs.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

               

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas you may be subjected to tobacco smoke.

 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.

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