Pearl River Resort

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Requisition ID 
Pay Rate 
Job Locations 
US-MS-Silver Star Hotel and Casino - Choctaw
Employment Status 

More information about this job


Responsible for assisting in achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the Hotel.


Pearl River Resort Associates are required, on a continual basis to…


Adhere to any and all company and departmental policies, practices and procedures.


Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.


Maintain a professional departmental, company and community reputation.


  • Promptly answer telephone for guest and associate requests in an efficient and courteous manner.
  • Communicate efficiently by telephone and/or two-way radio.
  • Communicate with supervisor on status of pre-register wait rooms, VIP rooms and ASAP rooms.
  • Monitor computer system for guest checkouts, pickup, and discrepancies. Ensure adequate numbers of vacant clean rooms at all times.
  • Document all guest requests and promptly assign to respective personnel for completion and guest satisfaction follow-up. Ensure follow-up calls is received and logged regarding the person who completed the task.
  • Maintain detailed knowledge of resort services and all outlet hours of operations.
  • Input and verify status of guest rooms for supervisors and front desk daily.
  • Prepare and distribute computer reports for Guest Room Supervisor.
  • Prepare and issue room assignments to Guest Room Attendants.
  • Document all lost and founds items and ensures items are turned in to Security.
  • May perform the duties of a Guest Room Attendant if staffing level is inadequate.
  • Prepare, submit, and monitor work order sent to maintenance.
  • Responsible for maintaining a consistent, regular attendance record.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




18 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.



High School diploma or GED is required.  Three (3) to six (6) months related experience in housekeeping or dispatching is preferred.



Must score a minimum of 35 WPM, with an accuracy rating of 85% or better on the Keyboarding test and achieve a score of 70% or better within 20 minutes on the Excel test.  Must take the required testing identified for this position.



Must possess effective communication and organizational skills. 



Ability to read and comprehend simple instructions and correspondence.  Ability to write basic instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.



Ability to apply commonsense reasoning to a variety of situations.



The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.


Essential responsibilities include moderate to heavy physical ability such as lift or maneuver at least fifty (50) pounds, and standing/walking 50% of the shift.  Ability to sit for long periods of time.  Perform essential functions on slippery or wet surfaces.  Work with hazardous chemicals while wearing latex, vinyl, or rubber gloves.  Bending, kneeling, pushing, pulling, stooping and stretching of arms during assigned shift.



The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.


The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 


Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.

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